: Re: Kindle Paperwhite Repair Code 2 One of my Kindle Paperwhite's recently came up with "Your Kindle needs repair" with a Repair Code 2. Amazon instantly sent out a new device, no questions asked

@RevWendy

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I just performed the fix for the message on a Kindle Paper White "Kindle needs repair". Amazon help told my wife that the kindle could not be fixed and she needed to order a new unit. They did offer a discount on the replacement but it was not much. I thought it could not hurt to try a few things on the old Kindle since it could not make it any worse after all Amazon had declared it deceased. I found the DO_FACTORY_RESTORE fix and it took me a few tries but it did work. Here is the process that worked for me.

Create a blank file in Notepad titled DO_FACTORY_RESTORE
Remove the .txt extension from the file you created in File Explorer
Copy the file so that in the next step you can paste it into the Kindle. You need to copy it first because you only have about 5 seconds to paste it into the Kindle.
Connect the Kindle to your computer using a USB cable.
Do a reset with the Kindle connected by holding down on the power button till the Kindle restarts. The Kindle should come up in File Explorer and this will give you the opportunity to paste the DO_FACTORY_RESTORE file into the Kindle. Just paste it to the root directory do not put it into any of the file folders. This may take a few tries since you only have a small amount of time to perform the paste.
Restart the Kindle by Holding down the power button till it resets. The kindle will do a factory restore and once done will prompt you through the normal Kindle factory fresh registration. You will lose anything that was stored on the Kindle but it will be working again.

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