: Re: Kindle paperwhite needs repair I have a kindle paperwhite and it continues to give me the message that it needs repair.Have tried to reset it but it does not respond. Any suggestions?

@Anna

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I searched all over and could not find the solution until I came across a russian site kindle.zzweb.ru/paperwhite/repair/. Basicly it sates this:

Connect the Kindle Paperwhite to a computer USB-cable.
Create an empty file in the root directory DO_FACTORY_RESTORE.
Safely disconnect the reader from your computer.
Reboot your device by holding the power button.

I did this and my kindle paperwhite did a factory reset and I was able to use it again. I had previously tried to format the drive and place a firmware update on the drive so I do not know if this will remove your books. Please try and back up your books if you can before you do this.
Hope this helps others.

Copied from: www.reddit.com/r/kindle/comments/2xojx2/how_to_fix_your_paperwhite_if_it_says_your_kindle/

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