: Re: Kindle paperwhite needs repair I have a kindle paperwhite and it continues to give me the message that it needs repair.Have tried to reset it but it does not respond. Any suggestions?

@Tracey

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I found these instructions in Microsoft Community answers.microsoft.com/en-us/windows/forum/windows_10-hardware/i-am-trying-to-locate-root-directory-in-order-to/e8d2b742-3165-4bc0-8f75-26b74b020b8f
It worked for me.

Microsoft: We would suggest contacting the Kindle support for further assistance about the issue. Regards.

Customer: I did. This was the advice

To factory reset your Kindle:
1. Connect the Kindle to a computer via a USB-cable.
2. Create an empty file in the root directory called DO_FACTORY_RESTORE.
3. You will need to remove the extension from the DO_FACTORY_RESTORE file.
4. Click on the “Start” menu.
5. Type “Folder Options” on the Search Bar and select it.
6. Select the “View” tab.
7. Make sure “Hide extensions for known files” is unchecked.
8. Click “Apply”.
9. Eject the device safely (this should be in the taskbar on Windows -right click on an icon and select "Safely Remove Hardware" - then click on it and select the Kindle.
10. Perform a device restart (40s) by pressing and holding the power button for 40 seconds.
After you tried a factory reset on the Kindle, we recommend you to observe the device functions for at least 24 hours.

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