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[Note: I know this thread is old, but I found it via a web search and have an answer for people in the future who find it that way as well.]

There does not appear to be a built-in app, menu item, or button that allows you to view the download queue. On my Kindle Fire HDX, however, I can swipe down from the top, and any in-progress downloads are shown in the notification/message area. Tapping one of those takes me to the download queue page.

To reset stalled downloads, you can try the following:

cancel the download, via the swipe-down area or the download page, then restart it
power the device on and off
restart the "Appstore" app from Settings > Applications


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