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One of my Kindle Paperwhite's recently came up with "Your Kindle needs repair" with a Repair Code 2.
Amazon instantly sent out a new device, no questions asked (bit odd). Which is great, but they wouldn't tell me what repair code 2 meant and Google only shows other people having the same issue but no underlying cause.
Has anyone figured out what this code means?
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(2)More posts by @Radia
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I just performed the fix for the message on a Kindle Paper White "Kindle needs repair". Amazon help told my wife that the kindle could not be fixed and she needed to order a new unit. They did offer a discount on the replacement but it was not much. I thought it could not hurt to try a few things on the old Kindle since it could not make it any worse after all Amazon had declared it deceased. I found the DO_FACTORY_RESTORE fix and it took me a few tries but it did work. Here is the process that worked for me.
Create a blank file in Notepad titled DO_FACTORY_RESTORE
Remove the .txt extension from the file you created in File Explorer
Copy the file so that in the next step you can paste it into the Kindle. You need to copy it first because you only have about 5 seconds to paste it into the Kindle.
Connect the Kindle to your computer using a USB cable.
Do a reset with the Kindle connected by holding down on the power button till the Kindle restarts. The Kindle should come up in File Explorer and this will give you the opportunity to paste the DO_FACTORY_RESTORE file into the Kindle. Just paste it to the root directory do not put it into any of the file folders. This may take a few tries since you only have a small amount of time to perform the paste.
Restart the Kindle by Holding down the power button till it resets. The kindle will do a factory restore and once done will prompt you through the normal Kindle factory fresh registration. You will lose anything that was stored on the Kindle but it will be working again.
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Yes, see the discussion on:
www.reddit.com/r/kindle/comments/2xojx2/how_to_fix_your_paperwhite_if_it_says_your_kindle/
It is happening IMHO due to Over The Air (pushed) software updates failing, either due to bugs in the new release or the update process not behaving. The biggest issue is that Amazon won't admit it and if your unit is out of warranty they want to sell you a new one instead of telling you the simple method of doing a factory reset, i.e. adding a DO_FACTORY_RESTORE file to your root directory! This is utter fraud by Amazon and I spent hours on calls to Amazon trying to get my unit fixed/replaced to no avail. The biggest conspiracy is why this simply fix seems to be widely discussed on Chinese and Russian web site but not on any english sites (hence my propencity to add the magic file name in posts on this topic).
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